Banned Items
The following poster depicts the items banned under the Styrofoam and Plastic Food Service Containers (Prohibition) Act No. 22 of 2019.
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Your Miami
Shipping Address
We have upgraded our warehouse in Miami in order to serve you better. As such, there is a change in your Miami shipping address.
New Address:
First Name Last Name
8274 NW 14TH Street
BSL XXXXX
Miami, Florida
33126
We’ve simply moved from our current location to this new address. This change now allows us to have a dedicated warehouse which will aid greatly in the speed of package processing and a range of service offerings.
There’s no need to panic however, we will still be receiving cargo at our current address for a few weeks to ensure that every one of our customers has the comfort of knowing that their packages will get to us!
ShopBox
February 19, 2024
New Miami Shipping Address
Ban on Single-Use plastic and styrofoam
Why can't I import single-use plastics?
The Department of Sustainable Development reminds the public of Saint Lucia's continued efforts to reduce our dependence on single-use plastic. The Single-use plastic food service containers currently restricted include: All single-use/disposable STYROFOAM food service containers (egg cartons, cups, plates, hinged take-away containers, trays, bowls) & Other selected single-use/disposable plastic food service items (straws, bowls, plates, spoons and forks, cups, hinged take-away, beverage cup lids, stirrers, bowl lids).Here is a list of the banned items.
February 19, 2024
Ban on Single-Use plastic and styrofoam
Can I Import Seeds?
Please see the document below for the procedure to be followed in order to import any planting material. These steps are necessary to ensure no items are imported which are detrimental to our local agriculture.
You are required to:
Obtain an import permit for the plant material in question. This must be done first.
Obtain a phytosanitary certificate from your supplier
Submit the purchase invoice and the above two documents to ShopBox
Only upon receipt of all documents above will we be able to commence shipment of your seeds from Miami.
How to obtain an Import Permit for Planting Material [PDF Download]
Important! Guidelines regarding importing Plant Material [PDF Download]
Important Details
February 19, 2024
Can I Import Seeds?
Important Details
You are ultimately responsible for ensuring the accuracy of the documents provided. Please ensure your import permit is valid for a sufficient timeframe to facilitate the shipment of your item(s) from Miami.
You are required to follow any special instructions listed on your import permit.
Ask your supplier to send the phytosanitary certificate with the seeds. Also request that they email you a copy as well. If for any reason your supplier is unable to issue this certificate, we advise you to utilise a different supplier.
Locally, Customs can seize and destroy seeds with incomplete or fraudulent documentation, so please ensure the accuracy of your documentation prior to submission. In the event your items are seized by Customs, please note our invoice charges are still payable.
While this process may seem somewhat tedious, it is imperative that the correct procedure is followed to avoid any difficulties with your shipment.
If you have any questions, please contact us at info@myshopbox.com
Q: How do I claim my Florida Sales-Tax Exemption?
Our address, 8274 NW 14th St, Doral, FL 33126-1517, is a sales tax-exempt address in the state of Florida. This means that items shipped to this address (to your U.S. Shipping Address) that are being exported (whose final destination is outside of the United States) are entitled to 0% Florida sales tax.
ShopBox is not responsible for applying this tax exemption to your purchases. This should be done by your merchant (the store you are purchasing from) at checkout. If your merchant has charged you sales tax, you can request a refund for the sales tax amount by doing the following:
Claim your tax exemption:
Step 1: Click on our email template here
Step 2: Email the letter to your merchant to claim your tax exemption.
If you are a merchant and a customer of yours is claiming this tax exemption, please refer to our Certificate of Freight Forwarding Agent and the Florida Department of Revenue’s list of Certified Freight Forwarders for proof and additional information.
If you are a customer and have any questions or concerns regarding this matter, please send us a ticket. Choose ‘Other’ as the main category and ‘Tax Exemption’ as the sub-category.
If you are a merchant and have questions, please call us at (305) 842-4103 or Contact Us using our online contact form.
Q: What’s the procedure if customs detains or seizes my package?
Customs may detain packages for various reasons e.g. to confirm the value, import permit required etc. You may contact our office to confirm the requirements in these instances.
Please note that all shipping fees are still payable to ShopBox even in the event of an item being seized by Customs
Q: What is a fuel surcharge?
A fuel surcharge is an additional fee imposed on shipping costs by all carriers, both ocean and air, due to fluctuations in fuel prices. ShopBox strives to keep the "rate per pound" as low as possible for our valued customers, despite these varying costs.
Q: Consolidating Packages
If your order was shipped as several separate items, ShopBox currently does not offer consolidation in Miami due to the logistics and volume of cargo. Packages are scheduled to be shipped once received and processed, and customers will receive individual invoices for each package.
Q: Sea/Ocean Freight
For items you wish to ship via sea freight, please email your request 48 hours before the package's delivery, followed by a phone call to ensure we have received your request. Include the tracking number and a copy of the invoice in your email to fulfill your request effectively.
Q: USPS delivery delays
Delays with packages shipped via USPS may occur due to their high parcel volume, which can lead to incorrect delivery status records. ShopBox is not liable for these delays. If your package is delayed and not shipped with USPS, ensure your complete ShopBox shipping address was entered during checkout and that the shipper labeled your package with the complete delivery address.
Q: Package size limitations
You can receive packages of almost any size through your ShopBox account, as we primarily use airfreight. For large items like furniture and appliances, consider using our ShopBox Ocean Service.
Q: Stopping a package in transit
Once a package is in transit to the warehouse, it may not be possible to stop its delivery. However, ShopBox can attempt to assist if you provide the invoice and tracking number before the package's delivery at the warehouse.
Q: Can I choose which items I want to collect from your office?
Packages must be collected in the order in which ShopBox received them, meaning the oldest packages must be collected first.
Q: How long can I leave items uncollected?
ShopBox allows items to be held for a short duration, such as during overseas travel, but requests that efforts be made to collect items within 30 days to maintain efficient service. While there are currently no rent fees for uncollected items, ShopBox will seek to recover payment for items left uncollected for an extended period.
Q: What exactly is a hazardous item?
Hazardous items include pressurized tins, flammable or combustible items, chemicals with harsh odors or that require safety gear for handling, and items with alcohol as the primary ingredient. Contact ShopBox before shipping any item if you are unsure of its classification.
Q: What can I not receive through my ShopBox account?
Items considered Dangerous Goods by the FAA, including all aerosol cans and hazardous chemicals, will be held in Miami. Shipping hazardous materials correctly involves additional costs and paperwork. When in doubt, contact ShopBox before ordering such items.
Q: Why is there a ban on single-use plastic and styrofoam?
The ban on single-use plastics and styrofoam is part of Saint Lucia's efforts to reduce dependency on these materials. Restricted items include disposable styrofoam food service containers and selected single-use plastic items like straws, cups, and take-away containers.
Q: Do I need to submit my invoices?
Yes, submitting all invoices is required to expedite your package clearance. Invoices can be uploaded through your customer portal or emailed directly. Screenshots are not acceptable for invoice submissions.
Q: I do not have a credit card. Can I still use your service?
Yes, ShopBox offers solutions for customers without a credit card. We can make purchases on your behalf with a surcharge, or you can set up a PayPal account for additional security during purchases.
Q: What if my telephone number is requested by a vendor?
Provide your personal telephone number during checkout so vendors can contact you for order confirmation. The number should match the one associated with your credit card and include Saint Lucia's International Country Code (758) if necessary.
Q: Do you offer a mail service?
ShopBox does not offer a mail service at this time.
Q: Package Weight
ShopBox re-weighs packages at both Miami and Saint Lucia for security reasons. Discrepancies in package weight may occur, but charges are based on the actual weight to ensure fairness.
Tax & Customs
Shipping & Handling
Delivery & Collection
Prohibited & Hazardous Items
Payment & Invoicing
Other
Tax & Customs
Q: How do I claim my Florida Sales-Tax Exemption?
Our address, 8274 NW 14th St, Doral, FL 33126-1517, is a sales tax-exempt address in the state of Florida. This means that items shipped to this address (to your U.S. Shipping Address) that are being exported (whose final destination is outside of the United States) are entitled to 0% Florida sales tax.
ShopBox is not responsible for applying this tax exemption to your purchases. This should be done by your merchant (the store you are purchasing from) at checkout. If your merchant has charged you sales tax, you can request a refund for the sales tax amount by doing the following:
Claim your tax exemption:
Step 1: Click on our email template here
Step 2: Email the letter to your merchant to claim your tax exemption.
If you are a merchant and a customer of yours is claiming this tax exemption, please refer to our Certificate of Freight Forwarding Agent and the Florida Department of Revenue’s list of Certified Freight Forwarders for proof and additional information.
If you are a customer and have any questions or concerns regarding this matter, please send us a ticket. Choose ‘Other’ as the main category and ‘Tax Exemption’ as the sub-category.
If you are a merchant and have questions, please call us at (305) 842-4103 or Contact Us using our online contact form.
Q: What’s the procedure if customs detains or seizes my package?
Customs may detain packages for various reasons e.g. to confirm the value, import permit required etc. You may contact our office to confirm the requirements in these instances.
Please note that all shipping fees are still payable to ShopBox even in the event of an item being seized by Customs
Shipping & Handling
Q: What is a fuel surcharge?
A fuel surcharge is an additional fee imposed on shipping costs by all carriers, both ocean and air, due to fluctuations in fuel prices. ShopBox strives to keep the "rate per pound" as low as possible for our valued customers, despite these varying costs.
Q: Consolidating Packages
If your order was shipped as several separate items, ShopBox currently does not offer consolidation in Miami due to the logistics and volume of cargo. Packages are scheduled to be shipped once received and processed, and customers will receive individual invoices for each package.
Q: Sea/Ocean Freight
For items you wish to ship via sea freight, please email your request 48 hours before the package's delivery, followed by a phone call to ensure we have received your request. Include the tracking number and a copy of the invoice in your email to fulfill your request effectively.
Q: USPS delivery delays
Delays with packages shipped via USPS may occur due to their high parcel volume, which can lead to incorrect delivery status records. ShopBox is not liable for these delays. If your package is delayed and not shipped with USPS, ensure your complete ShopBox shipping address was entered during checkout and that the shipper labeled your package with the complete delivery address.
Q: Package size limitations
You can receive packages of almost any size through your ShopBox account, as we primarily use airfreight. For large items like furniture and appliances, consider using our ShopBox Ocean Service.
Q: Stopping a package in transit
Once a package is in transit to the warehouse, it may not be possible to stop its delivery. However, ShopBox can attempt to assist if you provide the invoice and tracking number before the package's delivery at the warehouse.
Delivery & Collection
Q: Can I choose which items I want to collect from your office?
Packages must be collected in the order in which ShopBox received them, meaning the oldest packages must be collected first.
Q: How long can I leave items uncollected?
ShopBox allows items to be held for a short duration, such as during overseas travel, but requests that efforts be made to collect items within 30 days to maintain efficient service. While there are currently no rent fees for uncollected items, ShopBox will seek to recover payment for items left uncollected for an extended period.
Prohibited & Hazardous Items
Q: What exactly is a hazardous item?
Hazardous items include pressurized tins, flammable or combustible items, chemicals with harsh odors or that require safety gear for handling, and items with alcohol as the primary ingredient. Contact ShopBox before shipping any item if you are unsure of its classification.
Q: What can I not receive through my ShopBox account?
Items considered Dangerous Goods by the FAA, including all aerosol cans and hazardous chemicals, will be held in Miami. Shipping hazardous materials correctly involves additional costs and paperwork. When in doubt, contact ShopBox before ordering such items.
Q: Why is there a ban on single-use plastic and styrofoam?
The ban on single-use plastics and styrofoam is part of Saint Lucia's efforts to reduce dependency on these materials. Restricted items include disposable styrofoam food service containers and selected single-use plastic items like straws, cups, and take-away containers.
Payment & Invoicing
Q: Do I need to submit my invoices?
Yes, submitting all invoices is required to expedite your package clearance. Invoices can be uploaded through your customer portal or emailed directly. Screenshots are not acceptable for invoice submissions.
Q: I do not have a credit card. Can I still use your service?
Yes, ShopBox offers solutions for customers without a credit card. We can make purchases on your behalf with a surcharge, or you can set up a PayPal account for additional security during purchases.
Other
Q: What if my telephone number is requested by a vendor?
Provide your personal telephone number during checkout so vendors can contact you for order confirmation. The number should match the one associated with your credit card and include Saint Lucia's International Country Code (758) if necessary.
Q: Do you offer a mail service?
ShopBox does not offer a mail service at this time.
Q: Package Weight
ShopBox re-weighs packages at both Miami and Saint Lucia for security reasons. Discrepancies in package weight may occur, but charges are based on the actual weight to ensure fairness.
Opening Hours
8:00 AM to 5:00 PM Monday to Friday
9:00 AM to 12:00 Noon Saturday
Opening Hours
8:00 AM to 5:00 PM Monday to Friday
9:00 AM to 12:00 Noon Saturday
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Inbound Shipping Calculator
Charges are calculated on CIF (Cost, Insurance and Freight)
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Total US$
$0.00
Total EC$
$0.00
CHARGES
Air Freight
Fuel Surcharge
Handling Fee
Insurance
Customs Duties
(US$)
$ 0.00
$ 0.00
$ 0.00
$ 0.00
$ 0.00
(EC$)
$ 0.00
$ 0.00
$ 0.00
$ 0.00
$ 0.00
Disclaimer
Please note that the results of this calculator is only an estimate. The amounts are subject to change upon final assessment by the Customs Official. However, all efforts will be made to ensure that the most current rates are applied to the values you provide.
Claim Florida Sales-Tax Exemption
Our address, 8274 NW 14th St, Doral, FL 33126-1517, is a sales tax-exempt address in the state of Florida. This means that items shipped to this address (to your U.S. Shipping Address) that are being exported (whose final destination is outside of the United States) are entitled to 0% Florida sales tax.
ShopBox is not responsible for applying this tax exemption to your purchases. This should be done by your merchant (the store you are purchasing from) at checkout. If your merchant has charged you sales tax, you can request a refund for the sales tax amount by doing the following:
Claim your tax exemption:
Step 1: Click on our email template here
Step 2: Email the letter to your merchant to claim your tax exemption.
If you are a merchant and a customer of yours is claiming this tax exemption, please refer to our Certificate of Freight Forwarding Agent and the Florida Department of Revenue’s list of Certified Freight Forwarders for proof and additional information.
If you are a customer and have any questions or concerns regarding this matter, please send us a ticket. Choose ‘Other’ as the main category and ‘Tax Exemption’ as the sub-category.
If you are a merchant and have questions, please call us at (305) 842-4103 or Contact Us using our online contact form.
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